Refund policy

Overview

At OUDAVIJI, we take pride in delivering high-quality fragrance products. Due to the nature of perfumes and fragrance oils, we maintain strict quality control standards.

This Refund Policy outlines our procedures regarding returns, refunds and exchanges for orders within the United Kingdom. Nothing in this policy affects your statutory rights.

Returns

We offer a 30-day return window from the date you receive your order.

To be eligible for a return under our returns policy:

• The item must be in its original condition
• The item must be unused and unopened
• The item must be in its original packaging
• You must provide proof of purchase

To request a return, please contact us at info@oudaviji.com within 30 days of receiving your order.

Returns sent without prior approval may not be accepted.

If your return request is approved, we will provide instructions on how and where to send your item.

Your statutory rights, including any applicable rights to cancel an online order, are not affected by our 30-day returns policy.

Damages and Issues

Please inspect your order upon arrival.

If your item is:

• Damaged
• Defective
• Incorrect
• Not as described

Please contact us as soon as possible at info@oudaviji.com.

We will assess the issue and, where appropriate, offer a replacement or refund in accordance with your statutory rights.

Non-Returnable Items

Under our voluntary returns policy, we do not accept returns of:

• Used fragrance products
• Products not in their original condition
• Gift cards

Where applicable, certain sealed goods that are unsuitable for return for health protection or hygiene reasons may not be eligible for cancellation once unsealed.

This does not affect your statutory rights if an item is faulty, damaged, incorrect or not as described.

Exchanges

We do not offer direct exchanges.

If you wish to change a product:

• Request a return (if eligible)
• Once approved, place a new order for the desired item

UK Orders Only

Our store currently serves customers within the United Kingdom only.

This Refund Policy applies exclusively to UK orders.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

• Refunds will be processed to your original payment method
• We aim to process approved refunds as quickly as possible and within the applicable legal timeframe

Please note that your bank or payment provider may take additional time to complete the transaction.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@oudaviji.com.

Contact & Returns Address

If you have any questions regarding returns or refunds, please contact us:

Email: info@oudaviji.com
Returns Address: 76 The Drive, Feltham, Greater London, TW14 0AL, United Kingdom