Refund policy

Overview

At OUDAVIJI, we take pride in delivering high-quality fragrance products. Due to the nature of perfumes and fragrance oils, we maintain strict quality control and hygiene standards.

This Refund Policy outlines your rights and our procedures regarding returns, refunds, and exchanges for orders within the United Kingdom.

Returns

We offer a 30-day return window from the date you receive your order. However, due to the nature of our products, returns are only accepted in limited circumstances.

To be eligible for a return:

The item must be in its original condition
The item must be unused and unopened
The item must be in its original packaging
You must provide proof of purchase

For hygiene and safety reasons, we do not accept returns of opened or used fragrance products unless they are faulty or defective.

To request a return, please contact us at info@oudaviji.com within 30 days of receiving your order.
Returns sent without prior approval will not be accepted.

If your return request is approved, we will provide instructions on how and where to send your item.

Damages and Issues

Please inspect your order upon arrival.

If your item is:

Damaged
Defective
Incorrect

We will assess the issue and, where appropriate, offer a replacement or refund.

Non-Returnable Items

Due to hygiene and safety reasons, most fragrance products cannot be returned once opened or used. This includes:

Perfumes
Fragrance oils

We also do not accept returns on:

Sale items
Gift cards
Used or opened products
Items not in original condition

Exchanges

We do not offer direct exchanges.

If you wish to change a product:

Request a return (if eligible)
Once approved, place a new order for the desired item

UK Orders Only

Our store currently serves customers within the United Kingdom only.

This Refund Policy applies exclusively to UK orders.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Refunds are issued at our discretion and are typically granted only in cases where the product is:

Defective
Damaged
Incorrect

If approved:

Refunds will be processed to your original payment method
Processing time: within 10 business days

Please note: Your bank or payment provider may take additional time to complete the transaction.

If more than 15 business days have passed since approval and you have not received your refund, please contact us at info@oudaviji.com.

Contact & Returns Address

If you have any questions regarding returns or refunds, please contact us:

Email: info@oudaviji.com
Returns Address: [Insert Return Address Here]